Ignite Your Fitness Journey
Our Story
At North Pole Engineering, we're passionate about redefining the indoor fitness experience. For over 25 years, we've been driven by a simple yet powerful goal: to make indoor workouts as thrilling as outdoor adventures. Our journey began with a mission to bridge the gap between the indoor and outdoor fitness worlds, and we've been dedicated to empowering individuals to achieve their goals through cutting-edge sensor technology, seamless wireless connectivity, and innovative solutions.
Our Mission
As leaders in the Connected Fitness Industry, we specialize in creating products and solutions that ignite a sense of adventure within every workout. Our range of offerings, including Fitness Console Wireless Modules, Commercial Fitness Data Receivers, and Home Fitness Retrofit Devices, not only provide access to vital fitness data but also deliver an unparalleled level of excitement and engagement to every indoor workout.
What We Do
We enable indoor workouts to be as thrilling as outdoor adventures through our connected fitness solutions. Our expertise spans across fitness studio solutions, home fitness solutions, fitness equipment modules, and engineering services. By leveraging our extensive experience and knowledge, we help our industry partners create unforgettable fitness experiences that captivate and inspire.
Our Values
At North Pole Engineering, we're committed to innovation, collaboration, and excellence. We believe that the best solutions emerge from the intersection of creativity, technical expertise, and a relentless pursuit of excellence. Our team is dedicated to delivering exceptional products and services that exceed our customers' expectations and enhance the indoor fitness experience.
Leadership
Our leadership team is comprised of seasoned professionals with a deep understanding of the fitness industry and a passion for innovation. Led by CEO Jim Meyer and CTO Rick Gibbs, our team is committed to driving growth, innovation, and excellence in everything we do.
Customer Satisfaction and Product Performance
The overall sentiment of these reviews is extremely positive, with all reviewers giving a 5-star rating. The reviewers praised the product's performance, citing that it does what it's supposed to do without any problems. The CABLE device was specifically mentioned as a great product that converts ANT+ to BLE seamlessly.
Excellent Customer Service
Customer service was a standout aspect, with multiple reviewers raving about the company's responsiveness and helpfulness. When issues arose, such as a device not pairing or a lost parcel, the customer service reps were quick to resolve the problem, often going above and beyond to ensure customer satisfaction.
Suggestions for Improvement
One reviewer mentioned that it's a shame the app doesn't have a version for Android or PC, suggesting an area for improvement.
Minor Issues with Accessories
One reviewer experienced an issue with the running belt markers not staying fixed, but this was quickly resolved with the company sending new markers.
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